Find a Way to Say “YES!”

Duration:  2 Days

Overview:

  • Explain how their role is instrumental in delivering a high performance customer focused environment.
  • List the attitudes, skills, and knowledge required to be a professional customer care representative.
  • Create stronger connections with customer and enhance their personal communication.
  • Explain the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.

Target audience:

Call center customer service agents.

LET’S LEARN TOGETHER
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