Find a Way to Say “YES!”
Duration: 2 Days
Overview:
- Explain how their role is instrumental in delivering a high performance customer focused environment.
- List the attitudes, skills, and knowledge required to be a professional customer care representative.
- Create stronger connections with customer and enhance their personal communication.
- Explain the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.
Target audience:
Call center customer service agents.