Call Control
Duration: 2 Days
Overview:
- Explain the importance of controlling each customer call.
- Follow a three step process to regain control of calls with angry and talkative callers.
- Explain nine different techniques to control calls more effectively.
- Use the power of questions to better control calls.
Target audience:
Call center customer service agents and support staff who wish to improve their control over calls and reduce average call handling time.