Conflict Resolution
Duration: 2 Days
Overview:
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Conflict is inevitable. Everyone has had them and will probably have them in the future. This two-day training program presents tool and techniques so participants can more confidently deal with workplace conflict. The program explores the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, and games used in conflict resolutions.
Target audience:
Business professionals and team members of all levels, back office support teams, and front line support teams