Duration:  2 Days

Overview:

• Link what customers value to characteristics of successful retail agents.
• Explain the importance of making a great first impression.
• Demonstrate body language that engages others.
• Explain how intensity comes from emotions.
• Develop two different diffusion techniques.

Target audience:

Any sales person would benefit from this course. However, it has a specific focus for front line retail sales agents and supervisors.

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Duration:  2 Days

Overview:

• Use a structured step by step approach to plan sales activity within their sales territories.
• Explain the criteria for determining real customer potential.
• Determine sales territory potential and assess strengths, weaknesses, opportunities, and threats within the sales territory.
• Set strategic objectives and goals for their sales territories.
• Explore best practice sales territory routing patterns for efficient and effective coverage.

Target audience:

Field and distribution sales persons

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Duration:  2 Days

Overview:

• Explain the right skill and mind set a professional sales person must possess.
• Connect better with customers, overcome objections, and close sales confidently and effectively to achieve sales targets.
• Use an effective sales questioning technique that will increase sales because participants uncover customer needs and maintain a positive customer experience.
• Explain the four major behavioral styles and personality types and how to sell to each buyer type. 

Target audience:

All sales people

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Duration:  2 Days

Overview:

This two day  workshop is focused on setting in place principles for the development of robust negotiation skills. it will provide you with tools to promote effective negotiation communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

This is the reason many top sales people fail as sales managers.

Target audience:

Business professionals and team members of all levels who are looking to enhance their negotiation and communication skills

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Duration:  2 Days

Overview:

A successful sales manager’s job is to provide clear direction and support to his/her team that will enable them to excel and to reach their full potential.Sales managers often rise to this position from a successful career in sales. But, the skills required of a successful sales manager are quite different from the skills of a successful sales person.

This is the reason many top sales people fail as sales managers.

Target audience:

Sales Managers

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Duration:  2 Days

Overview:

This hands-on training program  learn how to create a sales forecast for their store using step by step method. Then, participants will use this sales forecast as a starting point to create a complete store sales plan. The sales plan will include setting the store’s main sales strategy as well as specific sales improvement tactics. At the end of this training course participants will have their store’s complete sales plan that includes all their store’s different resources. 

Target audience:

Retail store owners, managers and supervisors.

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Duration:  2 Days

Overview:

If you try to sell your product or service without keeping the customer in mind, you won’t be very successful. Even if you know your product inside and think you have mastered selling techniques, you won’t be a really effective sales person until you consider the customer experience throughout.

Target audience:

This course is specifically designed for front line retail sales agents and supervisors. It introduces a professional sales questioning technique that is applicable to any sales situation and not limited to retail selling.

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