Duration:  2 Days

Overview:

• Handle initial contact and business introductions professionally and confidently.
• Create and maintain an impression of credibility, power, and efficiency during business meetings.
• Follow proper telephone etiquette and create a great first impression on callers with an upbeat energetic and cheerful tone.
• Use practical tips on handling the most important issues related to professional workplace attire.
• Follow key guidelines of proper written communication etiquette.
• Display proper attention to etiquette, protocol and manners of formal business dining.

Target audience:

Business professionals and team members of all levels

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Duration:  2 Days

Overview:

• This training program focuses on what it actually feels like during a workplace change or a personal change. It provides you with a logical framework to assist you in gaining perspective on the change situation you are facing and its impact and helping you develop insight that will guide you through the transition. The goal of this one day program is to help you take responsibility for how you react and respond to a change by giving you a set of tools and techniques of self-awareness and assessment to light up the curves and sometimes bumpy ride on your road to change.

Target audience:

Individuals at all levels who wish to learn and follow a logical process in order to deal effectively with personal change

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Duration:  2 Days

Overview:

• Packed with fun, hands-on activities, this two-day program will help you teach your class four core management fundamentals that are essential for each new line manager and supervisor. From setting clear objectives to monitoring performance to motivating your team, situational leadership and more, the program helps you teach key management concepts with a fun practice activity in each module to help you apply the concepts learned in a fun interactive manner. Additionally, as a wrap-up, participants get to practice what was learned in a skill practice role play activity as a practical review.

Target audience:

People managers – line managers- supervisor

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Duration:  2 Days

Overview:

• The best leaders have the ability to share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace and carry on to achieve amazing result. This two day activity based training program will empower you as a leader in bringing out the best in yourself and others by exploring the most critical leadership success factors of strong leadership that will help you bring your people together, motivate, energize and inspire them to their full potential to achieve extraordinary things.

Target audience:

All people managers, anyone in a leadership position.

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Duration:  2 Days

Overview:

• A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.   The training program will help you create a more professional, dynamic, effective work team that enjoys the work environment and consistently achieves more.

Target audience:

Teams and work groups aiming for a more dynamic and effective work environment.

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Duration:  2 Days

Overview:

• Conflict is inevitable. Everyone has had them and will probably have them in the future. This two-day training program presents tool and techniques so participants can more confidently deal with workplace conflict. The program explores the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics, counter tactics, and games used in conflict resolutions.

   

Target audience:

Business professionals and team members of all levels, back office support teams, and front line support teams

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Duration:  2 Days

Overview:

• The workshop is designed for those who work in support positions. Participants will improve their communication, personal management, and collaboration skills, as well as learn how to make a good first impression, set the right expectations, and drive performance through effective teamwork.

Target audience:

Business professionals and team members of all levels, back office support teams, and front line support teams

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