Customer service | InsPira Training https://inspira-training.com Training Consultancy Coaching Corporate Events Thu, 08 Sep 2022 13:26:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 https://inspira-training.com/wp-content/uploads/2020/02/cropped-cropped-Logo-7-32x32.png Customer service | InsPira Training https://inspira-training.com 32 32 251448342 Find a Way to Say “YES!” https://inspira-training.com/project/find-a-way-to-say-yes/ Sat, 29 Feb 2020 00:14:32 +0000 https://inspiratraining.net/?page_id=230
Find a Way to Say “YES!”

Duration:  2 Days

Overview:

  • Explain how their role is instrumental in delivering a high performance customer focused environment.
  • List the attitudes, skills, and knowledge required to be a professional customer care representative.
  • Create stronger connections with customer and enhance their personal communication.
  • Explain the basics of customer psychology, rapport building, and adapting their communication styles for positive customer interactions.

Target audience:

Call center customer service agents.

RIGISTER NOW

LET’S LEARN TOGETHER
AND BOOK YOUR SEAT NOW

]]> 230 Vision, Energy, and Passion to Serve https://inspira-training.com/project/vision-energy-and-passion-to-serve/ Sat, 29 Feb 2020 00:13:44 +0000 https://inspiratraining.net/?page_id=228
Vision, Energy, and Passion to Serve

Duration:  2 Days

Overview:

A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high energy workshop. Participants will become more flexible and inspirational communicators able to engage customers and to deliver world class customer care with energy and commitment.

Target audience:

Customer service staff and professionals at all levels.

RIGISTER NOW

LET’S LEARN TOGETHER
AND BOOK YOUR SEAT NOW

]]> 228 Call Control https://inspira-training.com/project/call-control/ Sat, 29 Feb 2020 00:13:12 +0000 https://inspiratraining.net/?page_id=226
Call Control

Duration:  2 Days

Overview:

  • Explain the importance of controlling each customer call.
  • Follow a three step process to regain control of calls with angry and talkative callers.
  • Explain nine different techniques to control calls more effectively.
  • Use the power of questions to better control calls.

Target audience:

Call center customer service agents and support staff who wish to improve their control over calls and reduce average call handling time.

RIGISTER NOW

LET’S LEARN TOGETHER
AND BOOK YOUR SEAT NOW

]]> 226 Handling Angry and Difficult Callers https://inspira-training.com/project/handling-angry-and-difficult-callers/ Fri, 28 Feb 2020 23:21:49 +0000 https://inspiratraining.net/?page_id=196
Handling Angry and Difficult Callers

Duration:  2 Days

Overview:

  • It’s no fun being on the receiving end of a frustrated, angry callers who are shouting because they have had a bad customer experience. It seems like the customers are out for revenge, particularly when their issues are not your fault.
  • This one day program will teach participants a simple but powerful three step process to calm an angry caller and regain control of the call. After regaining control, participants will learn how to diffuse the caller’s strong emotions and to refocus on collaboratively resolving the issue.

Target audience:

Call center customer service agents and support staff who deal with angry caller

RIGISTER NOW

LET’S LEARN TOGETHER
AND BOOK YOUR SEAT NOW

]]> 196