Negotiation skills course

Negotiation Skills course outline

Overview:

This two day  workshop is focused on setting in place principles for the development of robust negotiation skills. it will provide you with tools to promote effective negotiation communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Enabling objectives
By the end of this training course participants will be able to : 

Define negotiation and Identify steps for proper negotiation preparation
How to negotiate effectively with different personality styles
Define principled negotiation and identify the four steps in the negotiation process.
Learn bargaining techniques and strategies of inventing options for mutual gain and move negotiations from bargaining to closing.

Who is this course for ?
Business professionals and team members of all levels who are looking to enhance their negotiation and communication skills

Outline of topics :

Module 1 : Introduction to negotiation
 Identify the qualities of successful and unsuccessful negotiators
Define negotiation and provide examples of when you have negotiated in and outside work
Identify a negotiation situation you will practice during class

Module 2: Personality types
 Explain the benefits of knowing personality styles
Explain the behaviors as well as the strengths/weaknesses of each personality style
Identify your own personality style.
Identify how to work more effectively with each personality style while negotiating.

Module 3: Personality types
 Explain how to choose a negotiation strategy based on relationship and results
Define positional bargaining.
Identify the differences between ” Soft” and ” Hard” negotiating.
Define principled negotiation.
Identify the four steps in the negotiation process

Module 4: Preparing for negotiation
 Identify fears and ” hot buttons ” as well as strategies to overcome them.
Identify areas to research on your side and on  your opponent’s side.
Define your BATNA (best alternative to a negotiation agreement), WATNA (worst alternative to a negotiation agreement), WAP (walk away point) and ZOPA (zone of possible agreement)
Skill practice: Prepare for your personal negotiation situation.

Module 5: Opening the negotiation
 Explain how to create a positive first impression.
Explain the importance of “small talk” and finding common ground in negotiation.
Explain how setting ground rules can influence a negotiation
Identify important negotiation ground rules.

Module 6: Exchange information and bargain
 Explain how to initially exchange information
Identify contingency plans for unfavorable situations.
Explain bargaining techniques
Explain strategies for inventing options for mutual gain.

Module 7: Handle opposition
 Explain strategies to bring your opponent from NO to YES
Identify strategies to deal with negative emotions.

Module 8: Close the negotiation
 Explain how to move from bargaining to closing.
Explain the closing process.
Practice your personal negotiation situation and get feedback from other participants